You have come through to this page from a website or app which is published by MarketNow Payments Pty Ltd (ABN 68645651967) of Level 5, 100 Harris Street, Pyrmont, NSW, 2009. In this document, ‘we’, ‘us’ and ‘our’ are references to MarketNow.
About us and how to contact us
MarketNow Payments Pty Ltd is a joint venture between Domain Holdings Australia Limited (ABN 43 094 154 364) and Limepay Pty Ltd (ABN 39 169 399 393).
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) (subject to exemptions that apply to us under that Act) and any other applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA).
You can contact our Privacy Officer at:
MarketNow Payments Pty Ltd
Level 5, 100 Harris Street
Pyrmont NSW 2009
Our Privacy Collection Statement
Under the Privacy Act, we are required to make you aware of certain matters. This Policy incorporates our Privacy Collection Statement, as it addresses all these matters:
What is personal information
You may need to provide personal information about other individuals to us, for example, personal information about joint applicants, co-applicants or guarantors, your authorised representatives, or your accountant or solicitor’s contact details. If so, we rely on you to inform those individuals that you are providing their personal information to us, to ensure they agree to their information being provided to us, and to advise them of this Policy and that we can be contacted for further information (see “how to contact us”).
We currently do not respond to “Do not track” signals to provide you with a personalised experience on our websites and our apps.
Further information about how we collect and use usage data is set out in our Tracking and Targeting Policy.
How we collect personal information
We collect your personal information directly from you unless it is unreasonable or impractical to do so. We do this in ways including:
We may also collect personal information from third parties including:
Why do we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for the following purposes:
We may collect, hold, use and disclose your personal information to send you marketing communications about our product and services and the products and services of our business partners that you may be interested in. We may do this through mail, phone, SMS, social media, email, app notifications and advertising through our apps, websites or third-party websites.
You can contact us at any time to opt-out from receiving direct marketing communications from us by contacting us directly (see “how to contact us”), by following the unsubscribe instructions in the relevant communication, or by updating your personal details on your account profile. We do not provide your personal information to other organisations for the purpose of direct marketing unless expressly authorised by you.
What happens if we can’t collect your personal information
How we disclose your personal information
We may disclose your personal information to a number of third parties in the course of operating our business and for one or more of the above purposes or related purposes. These parties include:
Accessing and correcting your personal information
You may request access to any personal information we hold about you by contacting us (see “how to contact us”). We will respond to your request within a reasonable period. We will give access in the manner you have requested if it is reasonable to do so. We will not charge for simply making a request and will not charge for making any corrections to your personal information. However, depending on the nature and scope of the personal information you have requested, we may charge you a reasonable fee to provide access to this information.
If you make an access request, we will ask you to verify your identity. There may be instances where, for legal reasons, we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others, or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal and information on how you can complain about the refusal.
We take reasonable precautions to ensure that the personal information we collect, hold, use and disclose is correct, complete and up-to-date. However, the accuracy of that information depends to a large extent on the information you or others provided to us. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment, then we will add a note to the personal information stating that you disagree with it. We will also give you written reasons for any refusal and information on how you can complain about the refusal.
Users of our websites will generally be able to access and update their details online. We request that you keep your information as current as possible so that we may continue to improve our service to you.
Complaints and further information
We have a process for investigating and dealing with privacy breaches. Once the Privacy Officer receives a complaint, the Privacy Officer will commence an investigation with the relevant business unit from which the alleged breach stemmed. The investigator will endeavour to determine the nature of the breach and how it occurred. We may contact you during the process to seek further clarification if necessary. If a breach is found, the Privacy Officer will work with senior management so that the process can be rectified to prevent any further breaches from taking place. We will also contact you to inform you of the outcome of the investigation. We will endeavour to resolve all investigations within a reasonable time.
We will treat your requests or complaints confidentially. Our representatives may contact you after receipt of your complaint to discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
Under the Privacy Act, you may make a complaint to the Office of the Australian Information Commissioner (OAIC) about the way we handle your personal information. The OAIC can be contacted at either www.oaic.gov.au or by calling 1300 363 992.
Disclosure of personal information outside Australia
We may disclose your personal information to entities located overseas for some or all of the purposes listed above. This may include disclosure to the following entities:
We take reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information. These overseas recipients may be required to disclose information we disclose to them under a foreign law. In those instances, we will not be responsible for that disclosure.
You may use our website without providing any personal information about you. In this case, we will collect metadata that results from your usage of our website including: browser type and version, operating system and interface, website from which you are visiting us (referrer URL), webpage(s) you are visiting on our website, date and time of accessing our website, and internet protocol address. The metadata will be primarily used to improve the quality and services of our website and services by analysing the usage behaviour of our users in anonymised form and to prevent fraud, misuse of our IT systems, as well as to ensure physical, IT and network security. We may also use metadata for other purposes, including online advertising. See our Tracking and Targeting Policy for further details.
Your personal information will only be retained for as long as it is reasonably necessary to fulfil the purposes for which it was collected or as required for a legal, accounting or reporting purpose.
We will take all reasonable steps to protect the personal information that we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure, including by means of firewalls, password access, secure servers and encryption of credit card transactions.
If you suspect any misuse, interference or loss of, or unauthorised access, modification or disclosure of your personal information, please let us know immediately.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.